Associate, Operation (Payment) job at Shopee Malaysia

Shopee is a leading mobile-first marketplace in Southeast Asia and Taiwan, where everyone can browse, shop and sell. It is a platform tailored for Southeast Asia, making online shopping easy, secure, and fuss-free through its strong payment and logistical support. The Shopee team believes in the transformative power of technology. As shopping on mobile devices becomes the ‘new norm’, Shopee aims to continually enhance its platform and become the region’s mobile commerce destination of choice. Shopee is supported by Garena, Southeast Asia’s largest internet platform provider. Shopee is available for download for free on the App Store and Google Play across Singapore, Malaysia, Indonesia, Thailand, Vietnam, the Philippines and Taiwan.

Shopee is a leading mobile-first marketplace in Southeast Asia and Taiwan, where everyone can browse, shop and sell. It is a platform tailored for Southeast Asia, making online shopping easy,secure, and fuss-free through its strong payment and logistical support.The Shopee team believes in the transformative power of technology. As shopping on mobiledevices becomes the ‘new norm’, Shopee aims to continually enhance its platform and becomethe region’s mobile commerce destination of choice. Shopee is supported by Garena, SoutheastAsia’s largest internet platform provider. Shopee is available for download for free on the App Store and Google Play across Singapore,Malaysia, Indonesia, Thailand, Vietnam, the Philippines and Taiwan.

Job Description

  • Monitor payment transactions and conduct reconsolidation of transactions
  • Manage all payment channels, handle payment-related records, reports and contracts
  • Work with the Customer Support teams to handle user inquiries and troubleshooting of payment-related issues
  • Document payment processes and FAQs and work on continuous process improvement
  • Develop new payment channels
  • Act as the focal point of contact with the technical team for payment channel integrations
  • Both Fresh graduates or experienced applicants are welcome (we can discuss the entrylevel based on your previous experience)
  • Strong communication skills in email, face-to-face conversation and messengerdiscussion
  • Strong logical thinking and problem-solving skills at all times
  • Good team player, positive attitude and eager to learn
  • Attention to the detail
  • Driven and motivated
  • Has passion in the eCommerce industry
  • Previous experience in payment is a plus



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