Job Description

Work as part of a small team to deliver proactive and timely response to the learners throughout their learning experience, providing guidance information, answering questions, and providing motivation to Learners to complete their programmes of learning

– Use chat messenger and tracking software to organise and respond to written messages from Learners;

  • Accurately follow the instructions and operational flow provided by the NFTL operations team;
  • Escalate quickly to the Operations Manager if there is any irregular situation
  • Receive and interpret Learner issues and defect reports and escalate to the relevant teams;
  • Maintain strong working relationships and smooth operation interactions between Operations, Customer Service, and Technology teams

Goals: Fulfill learner’s satisfaction and support learners to keep motivated
KPIs: Response time to Learners and Retention % of learners.

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AUTHORITIES
Responsible to Operations Manager
Regularly interacts with: Learners, Teachers, NFT Learning Customer Service team, NFT Learning Technology team

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PROFILE

[REQUIRED]

  • B1+ English level (V4SE 51 – 59) on Speaking and Listening
  • Thai nationality
  • Able to write a business message using a standard template
  • Able to understand advice and instructions for resolving a problem
  • Able to ask and escalate questions proactively
  • Friendly and bright personality and has nature to help others
  • Flexible but punctual person

【PREFERABLE】

  • Interest in education and /or English language tutoring
  • Experience of working as part of a global company under non-Thai manager

How to Apply

Please send your resume and cover letter in English.

Job Location