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[email protected]

Suan Phlou 8 Bangkok, Thailand 10160

083 – 048 – 8779

Career Profile: Strong healthcare administration/management experience in large academic medical centers, inpatient units, outpatient centers, and physician offices with specific strengths in: human resource management, project management, office management, clinical research, data analysis, program development, policy development and customer service.


JOHNS HOPKINS BLOOMBERG SCHOOL OF PUBLIC HEALTH May 2012 Master of Health Administration | Baltimore, MD ! GPA: 3.79 LEAN SIGMA TRAINED Lean Sigma Green Belt | Baltimore, MD

LOYOLA UNIVERSITY MARYLAND May 2009 Bachelor of Arts | Baltimore, MD ! Interdisciplinary Major in Biology and Psychology ! Received Gratias Award acknowledging exceptional student leadership and service


Work Experience

BUMRUNGRAD INTERNATIONAL HOSPITAL Sep 2015 – Feb 2016 Principal Solutions Specials | Bangkok, Thailand Worked in information technology department to provide software based solutions and improvements to clinically related problems and issues as well as non-clinical operationally based items

BANGKOK CHRISTIAN COLLEGE May 2015 – Sep 2015 Biology and Physics | Bangkok, Thailand Taught grades M4, M5, and M6 biology courses; responsible for daily lesson planning, testing, grading, laboratory management, and classroom management. Developed 3-year course plan to provide a continuous and thorough learning experience to meet all requirements of the school and Thai Ministry of Education. Also taught M5 additional science section in basic physics.

SAINT JOSEPHS CONVENT Dec 2014 – Mar 2015 General Science Teacher | Bangkok, Thailand Taught grades M3 general science course as well as literature class to all girl classes; responsible for daily lesson planning, testing, grading, and classroom management.

HEALTHCARE MANAGEMENT CONSULTING July 2014 – Nov 2014 Private Consulting| New York, New York Worked as private consultant and project manager for City Eye MD in New York City, a private ophthalmology practice located on the Upper West Side of Manhattan. Projects ranged from: operational improvement, financial management, budgeting, hiring, human resource management, and general process improvement Key Achievements: ! Developed budget with 3 year projections to include: P&L, Expense Summary, Cash Flow Analysis, and Volume Projections, among others ! Worked part-time as interim manager ! Implemented payroll system ! Assisted in hiring of new staff members ! Reduced A/R by improving billing process ! Improved marketing by creating new company brochure, planned industry-specific lectures, and conducted local outreach to increase referrals

ASSUMPTION COLLEGE THONBURI April 2013 – April 2014 Biology Teacher | Bangkok, Thailand Managed 4 high school classes to total about 150 Thai students who understood English as a second language; responsible for daily lesson planning; regularly coordinated with Thai teachers to ensure material is appropriate to their ability and understanding of English; responsible for testing, grading, and student disciplinary action
Work Experience (Continued) – Dennis Martin: [email protected] Page 2 of 3

FROMER EYE CENTERS – OPHTHALMOLOGY Sept 2012 – Jan 2013 Manager | New York, NY Managed medical office of 14 staff members in a practice of 15 doctors with 4 office locations; worked directly with the company administrator to manage daily operations, staff complaints or problems, uphold customer service, manage projects and other implement company-wide initiatives Key Achievements: ! Designed new hallway computer station using lean principles to reduce lag-time in medical exam rooms ! Improved scheduling to increase exam room turnover rate and reduce wait time for patients

JOHNS HOPKINS HOSPITAL – PHYSICAL MEDICINE AND REHABILITAITON June 2011 – June 2012 Project Management | Baltimore, MD Worked directly with department administrator to execute department-wide initiatives; managed projects, collaborated regularly with leadership to improve operations of the comprehensive Outpatient Neuro Rehabilitation Program (ONRP) Key Achievements: ! Led Lean Sigma project to improve access: established referral management software system to improve referral tracking, augment scheduling, enhance communication with providers, and eliminate waste via operational improvements ! Implemented inpatient unit performance dashboard ! Coordinated and participated in update of departmental management and strategic objectives ! Contributed to the development of departmental marketing initiatives ! Directed re-design and renovation of medical office to improve work-flow and patient experience
Interim Clinic Manager | Baltimore, MD Responsible for daily operations of 2 outpatient physician clinics; supervised and managed 8 clinical and clerical staff members; active in human resource recruitment, hiring, and disciplinary action; oversaw inventory levels and purchasing; worked regularly with Medical Directors to address operational issues, patient complaints or clinician concerns Key Achievements: ! Created weekly dashboards on clinic productivity ! Implemented Televox and Smart Source to improve patient experience, estimated to have improved show rates by about 20% in first 3 months ! Managed signage initiative to improve patient traffic throughout facility ! Created new office protocols and policies to increase performance and accountability of staff

JOHNS HOPKINS BAYVIEW MEDICAL CENTER – COMMUNITY PSYCHIATRY Oct 2009 – Aug 2010 Volunteer Assistant in Project Coordination of Clinical Program | Baltimore, MD ! Developed P & L for unique clinic based on the care model of The Access to Wellness Study ! Created implementation plan for business/financial strategy, and insurance paneling procedures ! Resolved issues of billing profitably in a Nurse Practitioner-Centered Clinic (NPCC) as the sole Primary Care Provider (PCP) and identified a sustainable revenue model ! Facilitated negotiations with insurance company Priority Partners for a new capitation rate in a NPCC based on premise of reduced costs and improved health outcomes/quality (research pending)

JOHNS HOPKINS BLOOMBERG SCHOOL OF PUBLIC HEALTH June 2009 – Aug 2010 Research Program Assistant – Access to Wellness Study | Baltimore, MD ! Researched optimum way for mentally ill patients to receive physical health care based on MHM ! Gauged study treatment effect of providing coordinated primary care within a mental health clinic as compared to control group receiving primary care elsewhere, or no care at all ! Managed follow-ups, recruited participants, and established efficient real-time scheduling system ! Created information database to index and organize participant information which improved efficiency in participant recruitment by 66% and increased follow up attendance by 140% ! Administered health inventory questionnaires, measured blood pressure and calculated BMI ! Co-authored primary journal article submitted for publication


Work Experience (Continued) – Dennis Martin: [email protected] Page 3 of 3

JOHNS HOPKINS HOSPITAL – PERIOPERATIVE SERVICES Jan 2009 – May 2009 Intern in Perioperative Services | Baltimore, MD ! Implemented Vendormate, the Johns Hopkins Hospital Operating Room (OR) industry representative credentialing system and revised OR policies regarding industry representatives ! Organized and presented information on Vendormate System, OR Policies and Procedures to over 200 industry representatives and their regional managers ! Established new identification system for better management of industry influences on health care

DEGEORGE REALTY – REAL ESTATE SERVICES June 2008 – Aug 2010 Licensed Realtor | Long Branch, NJ ! Established critical experience in sales, marketing, client relations, and property management


Volunteer Work and Other Leadership Experience

FUNDRAISER FOR MEMORIAL SLOAN-KETTERING CANCER CENTER 2011 – 2012 Initiated NJ Half-Marathon team to raise money for brain cancer research | Long Branch, NJ

FUNDRAISER FOR AMERICAN CANCER SOCIETY 2010 – 2011 Competed in NJ Half-Marathon to raise money for cancer research | Long Branch, NJ

PROJECT MEXICO PARTICIPANT – VOLUNTEER IMMERSION PROGRAM 2007 – 2008 Construction and Renovation of Mexican Schools | Baltimore, MD; Tijuana, Mexico

ST. MARY’S OF THE ASSUMPTION Spring 2008 Teacher’s Assistant | Baltimore, MD

SPRING BREAK OUTREACH – HURRICANE KATRINA RELIEF March 2007/2006 Cleanup of Debris and Repair of Damaged Homes | New Orleans, LA; Biloxi, MI May 2006

REST AND REJUVENATION ANNUAL RETREAT – LOYOLA UNIVERSITY May 2006 Creator of Non-Sectarian Retreat for All Faiths | Baltimore, MD
Professional Memberships and Personal Interests ! Upsilon Phi Delta, ACHE – HLNY Chapter, NYAAC ! Traveling, photography, golf, swimming, skiing, real estate and basebal

  • Updated 2 years ago

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