Service Desk Team Lead (INT5992) – Oxfam Great Britain

Oxfam is a
global movement of people working together to end the injustice of poverty.


The Role


Oxfam Great Britain in Thailand is looking for Service Desk Team Lead who will focus on delivering excellent customer services to end users who are based
in different countries/regions by managing a team of highly skilled service desk analysts across various systems and applications. With strong technical, stakeholder management and interpersonal skills you will be able to respond to customer issues, concerns,
process improvement and technology deployment.


What we are looking for


Our next Service Desk Team Lead will require a range of skills and experience.




  • Manage a successful IT service desk; leading, developing and training a team, managing a virtual team
  • Relevant experience in infrastructure support, desktop management environment, security software, data security management
  • Proven success at management to motivate, develop and support others and/or at technical problem solving.
  • Working in an SLA driven environment



  • Certification of ITIL, SDI (Service Desk Institute)
  • Good communication and interpersonal skills
  • Good service mind and coordination with customer focused attitude
  • Manage a technical team
  • Experience in international environment is preferable


We offer


This role will give you an opportunity to make a difference in digital world of Oxfam, to act as key contributor
to promote digital technology to Oxfam program You will work with a group of passionate people that are specialists in various skill sets in the global team. Oxfam offers fair pay and competitive benefits package.


For full details of this job description, you may refer to the attached document.



Our values and commitment to safeguarding


Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation
and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of
We place a high priority on ensuring that only those who share and demonstrate our values are
recruited to work for us.


The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies
of the organisation. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.


We are committed to ensuring diversity and gender equality within our organisation
and encourage applicants from diverse backgrounds to apply.



How to apply: Please complete online application at


If this sounds like you and you would like to learn
more about this impactful role please click on the Job Profile attachment for all of the details.

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