I used to hate dropping cash at the coffee giant. Now I love it. Here's what the retail star has taught my company.A few weeks ago, I was stranded in the airport in Atlanta, and found myself in search of one thing: a Starbucks.It was a little surprising: I used to hate Starbucks, or at least what I thought it stood for. I grew up on Dunkin Donuts (I'm still a fan), and the thought the idea of saying 'venti' instead of 'large' was annoying on many levels
We’ve all searched for a company online to see what people say about working there—whether we are job seekers considering an opening or employers looking for information on a competitor.
In fact, in a recent survey, 95% of job seekers told Indeed that if they were considering a new job opportunity, insight into a company’s reputation would be “somewhat” or “extremely” important.
In today’s age of radical transparency, the kind of privileged glimpse into other workplaces that was once only available via word-of-mouth is now an expectation for everyone. But this also means that we have new opportunities to learn from high-performing companies, as we can see how they keep their employees engaged and satisfied.
But which are doing best of all when it comes to delivering great employee experiences? To identify the Top-Rated Workplaces in 2018, our data team tapped into the 72 million ratings and reviews listed on Indeed Company Pages, analyzing the results for the firms featured on this year’s Fortune 500 list. Here’s what we found.
Social media giant Facebook takes the lead in 2018
So who is our number-one Top-Rated Workplace in 2018? Despite a somewhat tumultuous year for Facebook, the social media behemoth climbed three places from number four on last year’s list to claim the top spot. A semantic analysis of employee reviews shows that people at Facebook most often refer to the “great environment”, “amazing benefits” and “great people” (not to mention the “free food”).
Right after Facebook (which also recently placed first among the Top-Rated Workplaces in the Bay Area), we see Southwest Airlines, which held onto its second-place ranking from last year. There’s no shortage of airlines in the top 10, with Delta moving up from last year’s eleventh-place ranking to finish at number four, while JetBlue Airways, the NYC-based budget airline, nabbed the number-eight spot.
Tech companies besides Facebook also made a strong showing. Taking third place is Salesforce, the enterprise software giant that ranked first in 2017 and 2016 and is renowned for its culture of philanthropy. Apple, having just announced plans to boost its content portfolio via a multiyear partnership with Oprah Winfrey, lands in tenth place, while old rival Microsoft places just outside the top 10 at number eleven.
Other top-performing firms for employee satisfaction include warehouse club chain Costco, which follows up on its high ranking for job security and advancement by claiming the number-five spot in the Fortune 500.
Eli Lilly, a global pharmaceutical company headquartered in Indianapolis, saw the biggest change in rankings—it made an impressive jump from number 41 last year to finish at number 12 on this year’s list. A recent repatriation of foreign profits earlier this year freed up $9 billion for Eli Lilly to deploy across its business.
This year we also see some newcomers in the top 50 (scroll to the bottom for the full rankings): entertainment company Live Nation (#13), eBay (#15), television broadcasting company CBS (#26), engineering…
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