IT Change & Problem Analyst / IT Service Management / IT Process Operation

NIIT Technologies (Thailand) Limited,
http://www.niit-tech.com/ is looking out for
IT Change & Problem Analyst / IT Service Management / IT Process Operation Consultant for the Project running from Bangkok. This would be a Permanent Opportunity with NIIT Technologies Limited

Work Location : Bangkok (near BTS Phloenchit)

Job Description

This position directly reports to IT Service Management Manager, he/she is involved in day-to-day IT Change and Problem management tasks, as well as the on-going improvements
to our Service Management tools.
Capture IT Change activities, call for CAB meeting, get related approvers to provide feedback to the change to ensure the health of services.
Keep monitor repeating incident and rise to be the problem, perform root cause investigation and follow up with the resolver until the problem has been solved.
Improving and maintaining overall IT Service Management Processes, policies and procedures.
Support team with IT Service Management process as needed.
Administration of IT Service management tools (Service Desk Plus, Jira and etc.).

Qualifications:

Minimum 3 years’ experience with ITIL Change Management and/or Problem Management Process.
ITILv3 Foundations Certification (preferred)
Experience with various IT Service Management software (e.g. Service Desk Plus, Jira Confluence)
Be able to work with a diverse community of stakeholders.
Good communication in both Thai and English .
Proven effectiveness to bring groups of people together to achieve a goal.
Continuous improvement mindset.
Quick learner who easily adapts to ambiguous situations.
Strong relationship building skills.
Works well in a team environment.

Benefits :

Fixed Bonus
Provident Fund
Medical Insurance
30 sick leaves + 14 Annual leaves
Appreciation Day on frequent intervals
Team Outing
Annual Day
Sports Day / Staff Engagement Activities

Source link

Trending now