IT Change & Problem Analyst / IT Service Management / IT Process Operation – NIIT Technologies Ltd.

NIIT Technologies (Thailand) Limited,
http://www.niit-tech.com/ is looking out for
IT Change & Problem Analyst / IT Service Management / IT Process Operation Consultant for the Project running from Bangkok. This would be a Permanent Opportunity with NIIT Technologies Limited

Work Location : Bangkok (near BTS Phloenchit)

Job Description

• This position directly reports to IT Service Management Manager, he/she is involved in day-to-day IT Change and Problem management tasks, as well as the on-going improvements
  to our Service Management tools.
• Capture IT Change activities, call for CAB meeting, get related approvers to provide feedback to the change to ensure the health of services.
• Keep monitor repeating incident and rise to be the problem, perform root cause investigation and follow up with the resolver until the problem has been solved.
• Improving and maintaining overall IT Service Management Processes, policies and procedures.
• Support team with IT Service Management process as needed.
• Administration of IT Service management tools (Service Desk Plus, Jira and etc.).

Qualifications:

• Minimum 3 years’ experience with ITIL Change Management and/or Problem Management Process.
• ITILv3 Foundations Certification (preferred)
• Experience with various IT Service Management software (e.g. Service Desk Plus, Jira Confluence)
• Be able to work with a diverse community of stakeholders.
• Good communication in both Thai and English .
• Proven effectiveness to bring groups of people together to achieve a goal.
• Continuous improvement mindset.
• Quick learner who easily adapts to ambiguous situations.
• Strong relationship building skills.
• Works well in a team environment.

Benefits :

• Fixed Bonus
• Provident Fund
  
• Medical Insurance
• 30 sick leaves + 14 Annual leaves
• Appreciation Day on frequent intervals
• Team Outing
• Annual Day
• Sports Day / Staff Engagement Activities
  

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