IT Change & Problem Analyst / IT Service Management / IT Process Operation – NIIT Technologies Ltd.

NIIT Technologies (Thailand) Limited,
http://www.niit-tech.com/ is looking out for
IT Change & Problem Analyst / IT Service Management / IT Process Operation Consultant for the Project running from Bangkok. This would be a Permanent Opportunity with NIIT Technologies Limited

 

Work Location : Bangkok (near BTS Phloenchit)

 

Job Description

 

  • This position directly reports to IT Service Management Manager, he/she is involved in day-to-day IT Change and Problem management tasks, as well as the on-going improvements
    to our Service Management tools.
  • Capture IT Change activities, call for CAB meeting, get related approvers to provide feedback to the change to ensure the health of services.
  • Keep monitor repeating incident and rise to be the problem, perform root cause investigation and follow up with the resolver until the problem has been solved.
  • Improving and maintaining overall IT Service Management Processes, policies and procedures.
  • Support team with IT Service Management process as needed.
  • Administration of IT Service management tools (Service Desk Plus, Jira and etc.).

Qualifications:

 

  • Minimum 3 years’ experience with ITIL Change Management and/or Problem Management Process.
  • ITILv3 Foundations Certification (preferred)
  • Experience with various IT Service Management software (e.g. Service Desk Plus, Jira Confluence)
  • Be able to work with a diverse community of stakeholders.
  • Good communication in both Thai and English .
  • Proven effectiveness to bring groups of people together to achieve a goal.
  • Continuous improvement mindset.
  • Quick learner who easily adapts to ambiguous situations.
  • Strong relationship building skills.
  • Works well in a team environment.

 

 

Benefits :

  • Fixed Bonus
  • Provident Fund
  • Medical Insurance
  • 30 sick leaves + 14 Annual leaves
  • Appreciation Day on frequent intervals
  • Team Outing
  • Annual Day
  • Sports Day / Staff Engagement Activities

 

 

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