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IT Deskside support (contract 1 year) – Asian Technology Solutions Ltd.
Asian Technology Solutions Ltd.
Asian Technology Solutions (ATS) was founded by IT Professionals and leaders from wide spectrum of industries to build IT business solutions.
ATS has been formed with a strong focus in areas such as IT Consulting, Staff Augmentation, HR and Training to its customers with assured service excellence on high-quality, reliable and cost-effective services to various industrial verticals such as IT, ITES, Telecom, Retail, Manufacturing, Infrastructure, BFSI and Life Sciences.
Asian Technology Solutions (ATS) ranked among the top recruitment and staffing Companies in APAC. We are one of the leading companies in developing and delivering unique personnel solutions that are customized according to the specific operational and HR requirements of organizations.
Since then we have been dominating the recruitment and staffing industry in APAC. We have a corporate office in Singapore and branch offices in Thailand, Malaysia, Indonesia Philippines, Australia and India.
ATS has a Track Record with 100 plus clients across 12 Countries .
IT Deskside support (contract 1 year)
jobsDB Ref. JTH300003001322853
Description (Activities)
Break/fix support
This service element primarily includes activities pertaining to providing on-site technical assistance or troubleshooting of operating system, end-user applications software issues, technical diagnosis and repair of defective desktop/laptop systems and hardware that cannot be resolved by the Service Desk remotely.
These activities are specifically focused on providing support in case there is a hardware or software failure which requires troubleshooting, repair or replacement.
Service Features
- Onsite Software Support
- Diagnosis and resolution of system and software problems and conflicts
- Fault verification and isolation
- Reimaging systems to correct application or system problems
- Preventive maintenance
- Repair and Resolution
- Whole Unit Replacement
- Spares Management
- Dispatch and Coordination with Warranty Service Provider for resolution
- Hands & Eyes for Infrastructure/L3 remote triage & SOP follow through