IT Operation Support (Supervisor Level) (1 position) – The Thai Silk Co., Ltd.

IT Operation Support (Supervisor Level) (1 position)

The Thai Silk Co., Ltd.



jobsDB ref: JTH300003001381455

Key Responsibilities :

To service the customer both internal and external. Main responsibility to track, investigate and resolve problems or IT operational support. Develop and maintain the processes for problem management and resolution that can return services to normal without delay. 

  • Monitor the performance, identify troubleshoot and resolve scheduling problem in order to maintain efficient in IT operation support both hardware and system.
  • Proactive support the day to day IT activates, response to user that come via phone, ticketing and email.
  • Support window, others OS, MS Exchange. Active Directory, SharePoint, 365 and others company h/w and s/w
  • Researches, troubleshoots and pushed for resolution for issue in timely manger.
  • Coordinate and coaching team members, priority an assignment and manger on time delivery.
  • Prepare activity and progress report.



  • Bachelor’s Degree in IT, Computer Science or other related field
  • At least 7 years working experience in IT Support function, with 5 years’ experience in supervisory role
  • Knowledge of SharePoint, 365, others OS
  • Service minded, Proactive, problem solving and cross cultural skills
  • Good English proficiency both in writing and speaking
  • Apply now
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    The Thai Silk Co., Ltd.

    Career Level

    Middle level

    Yr(s) of Exp

    5 years experience



    Salary negotiable

    Salary provided

    Employment Type



    Five-day work week

    Free shuttle bus

    Life insurance

    Medical insurance

    About The Thai Silk Co., Ltd.


    The Thai Silk Co., Ltd.

    Since 1951 Jim Thompson has been providing exceptional products and services. Employing 2,500 people in Thailand and abroad with subsidiaries in USA, UK, Germany, Singapore and Malaysia, we operate over forty retail stores and five restaurants as well as furnishing showrooms in Atlanta, Paris and Munich. 

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