Key Responsibilities :

To service the customer both internal and external. Main responsibility to track, investigate and resolve problems or IT operational support. Develop and maintain the processes for problem management and resolution that can return services to normal without delay. 

• Monitor the performance, identify troubleshoot and resolve scheduling problem in order to maintain efficient in IT operation support both hardware and system.
• Proactive support the day to day IT activates, response to user that come via phone, ticketing and email.
• Support window, others OS, MS Exchange. Active Directory, SharePoint, 365 and others company h/w and s/w
• Researches, troubleshoots and pushed for resolution for issue in timely manger.
• Coordinate and coaching team members, priority an assignment and manger on time delivery.
• Prepare activity and progress report.

Qualifications:

• Bachelor’s Degree in IT, Computer Science or other related field
• At least 7 years working experience in IT Support function, with 5 years’ experience in supervisory role
• Knowledge of SharePoint, 365, others OS
• Service minded, Proactive, problem solving and cross cultural skills
• Good English proficiency both in writing and speaking