IT Support Coordinator – Pronto Group Ltd.

Pronto Group Ltd.

Pronto Group is a fast growing company providing fully-managed website and online marketing services to over 1,300 small businesses around the world, primarily in the United States and Canada. Founded in 2008 and based in Bangkok, Thailand we have a team of 90 professionals comprising everything from developers, designers, copywriters to project managers, SEO experts and client support agents working 24×7 building and managing online marketing for our clients.

Our services include; web design, copywriting, blogging, social media, search engine marketing, email marketing and more within our innovative pay-as-you-go program and all-you-can-eat support model. We don’t do projects and custom development so the sales process and cycle is very clear and well
established. The value proposition we offer to small business owners is something they get right away and addresses a clear pain point in their business.

With our Managed Website Program a small business has a very small cash outlay to get started, and for a low monthly subscription gets everything from building a mobile-ready website to hosting to updates to support to their online performance dashboard. We do the work for them soup-to-nuts; we’re not a DIY service. We’re an extension of their team. Small business owners love this.

We have grown since 2008 mostly via word of mouth and a some marketing. For some time we’ve been considering how to build a sales team – so many small businesses want a bit of in-person touch to close the deal. Our target customer sweet spot is 5-30 employees, business or profession services, B2B or B2C. You can see the range of customers we serve in our website showcase. This market is huge: small businesses that need a professional and effective online presence.

You can learn more about us on the web

IT Support Coordinator


jobsDB Ref. JTH300003001357841

Pronto is seeking an IT Support Coordinator to join our growing company.


The position balances clever troubleshooting with logistical planning skills, enabling the Pronto team to stay productive and happy.


This position reports to our Director of Finance and HR and may advise on the work of other Pronto R&D projects.

Job Description

Obtain workstation, laptop and IT hardware quotations from hardware vendors

  • Install, configure, maintain, image, and deploy workstations and laptops (Windows, Mac OS, Ubuntu)

  • Troubleshoot network connectivity problems through vendor management

  • Troubleshoot PC and Mac workstations (around 100 computers and growing)

  • Provide end user support for day to day IT related activities

  • Perform other IT support related tasks as assigned

  • Organize all IT asserts in the office

  • Be able to come to work at 7 am. (we need support in the morning)

  • Might need to work/standby on the weekend/vacation (but we will count it as Flex-day off)



  • Bachelor’s degree in Information Technology, Computer Science or related fields.

  • Has basic knowledge with LAN / WAN / security appliances to manage networking vendors.

  • Has basic knowledge with LAN cabling

  • Reliable and good service mindset

  • Enjoy providing a high level of customer service and support

  • Fast learner with strong interpersonal and communication skills

  • Good spoken and written English and Thai

  • This is an entry level position, fresh graduates prefered

  • BONUS: Experience using spiceworks or other IT management software

Career Level

Entry Level

Yr(s) of Exp






Employment Type

Full Time


Recent Graduate will be considered


Education allowance

Five-day work week

Flexible working hours

Medical insurance

Performance bonus

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