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IT support engineer – SDL INC.
jobsDB ref: JTH300003001255393
We expect all candidates to exhibit a passionate, proactive, authentic and collaborative attitude to working within the following key areas.
- General IT support, either face to face or over the telephone, working to resolve issues with hardware and software applications effectively.
- Keeping accurate records and communicating clearly with users.
- Installing, configuring, monitoring and performing repairs to hardware, software, networks and peripheral equipment.
- Implementing / enforcing procedures and training users in the proper use of hardware and software
Technical skills
The ideal candidate will have a solid background in network and server administration and desktop support.
Essential
- Proficient in the installation and support of all Windows Operating Systems
- Proven knowledge of AD
- Experience of Microsoft and some non-Microsoft networking. This will encompass:Outlook Client Configuration
- DNS
- DHCP
- WINS
- TCP/IP
- Active Directory
- User Account Management
- VPN Technologies
- Group Policies and GPO’s
- WDS
- RDP
- Exchange 2003/ 2007 / 2010
- OCS/Lync
- Backup, Antivirus and Anti-spyware solutions, preferably Symantec
- Ethernet, cabling, routing, switches, protocol analysis
- Wireless Networking
- Desktop Imaging
- Cell Phone email configuration on Iphone, Androids, etc.
- Break/Fix for laptops
- Mac experience
- Cisco VPN
- Wireless experience
- Remote user support
- LAN/WAN Support
- VOIP
Desirable
- Windows 2007 & 2008
- Windows Server experience
- Vmware experience
Personal skills and experience
Essential
- min 3 years experience in IT support or related field
- Professional, confident, self-motivated and enthusiastic
- Good time management with the ability to work under pressure
- Excellent customer service skills
- Positive, results-driven attitude
- Strong verbal communication skills
- Ability to work to and enforce strict IT policies
- Flexible in terms of meeting the demands of a varied and multi-disciplined role
- Punctual and organized
- Excellent team player
- Business English communication skill
jobsDB will send your application for review directly to SDL INC.
About SDL INC.
SDL is a publicly traded, award-winning and profitable company with over US$400m annual revenues, 2700 employees in 70 offices across 38 countries.
Our innovative technology and services are relied upon by over 1,500 organizations, including 42 of the top 50 global brands, to deliver locally relevant customer experiences throughout the customer journey.
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