Operations Director job at HappyFresh Thailand

HappyFresh is a new, fast-growing food eCommerce company in South East Asia. We enable customers to order a full assortment of high quality, fresh groceries from their favourite supermarkets via a mobile app and have them delivered to their doorstep in the next hour. Backed by experienced investors and built by seasoned entrepreneurs, we currently operate in Indonesia and Malaysia, and are planning to expand to other South East Asian countries very soon. If you enjoy an international, fast-paced, and fun work environment and are passionate about eCommerce, we look forward to hearing from you. Join the HappyFresh Family!

What You’ll Be Doing

  • Fully responsible for the Personal Shopping, Logistics, Production and Customer Service teams
  • Hiring top talent for these teams
  • Developing an effective and efficient operational process strategy that fit local process and market as well as continuous working on process optimization
  • Working closely as a partner to Country MD as well as the regional team
  • Leading projects to improve service quality and customer satisfaction
  • Expanding HappyFresh’s operations to new neighborhoods
  • Tracking critical service metrics for your market
  • Sharing best practices with Operations Director for other territories
  • Managing projects in a dynamic and fast-paced environment
  • Managing the team and maintaining a positive work environment with good team spirit between departments.

Who We Are Looking For

  • Operational management experience in eCommerce
  • Hands-on experience in at least one of the operational branches: logistics, content and customer service
  • Entrepreneurial mindset
  • Leadership skill with recognized the ability to drive team members, good interaction/relationship, leading a team and bring operations become highly efficient. 
  • Strong work ethic and drive, high attention to detail, and desire for a high level of ownership
  • Ability to analyze data, make decisions, and execute efficiently
  • Ability to work hard, hustle, and get things done
  • Ability to work in a fast-paced, constantly evolving environment
  • Strong track record of hitting targets
  • Previous experience working in a start-up or dynamic high-growth company a plus
  • Fluency of spoken and written in English and Computer literacy
  • Open-minded, Work Smart with a positive personality

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