Service Desk Analyst / IT Support Help Desk – TimesConsult. Co., Ltd.

TimesConsult. Co., Ltd.

TIMESCONSULT is an executive search firm with offices in Malaysia (KL & Penang), Singapore & Thailand (Bangkok). We are currently working with Thailand Multinational and SMEs to place qualified staff into their organization

At TIMESCONSULT, we actualise results for each client through a systematic, accurate and proven methodology. We pride ourselves on our highly passionate and experienced team of recruitment consultants who have in­depth knowledge of relevant industries and extensive contacts spread through vast networks.

We can assist you to effectively take care of all the aspects of the hiring process, so that you see only qualified candidates with real potentials at interviews. Being ever mindful of individual needs and requirements, we ensure the success of both the candidate and your organization.


Interested candidate, please
 send your resume/ CV thru [email protected] OR click APPLY NOW

Service Desk Analyst / IT Support Help Desk


jobsDB Ref. JTH300003001624935

Employer Ref. IT Support Help Desk – Apr

Urgently Seeking for “IT Service Desk Analyst and

“IT Service Desk Team Lead” many Positions ++/CALL US  NOW!!

Our client is a Well-known IT Services Company. A global technology integrator and managed services provider that helps its clients achieve great things and create new possibilities through the use and adoption of technology.


“ If your passion is Technology”

“ (IT Sciences, IT Solution, IT Consulting all IT Things) ”

“ If you are seeking for a challenging job  “Abroad Experiences”

“Among International & Multi-Cultures Experiences”


We’d recommend you to explore new experiences with our client (an international global companies operates in over 60+ offices across 12++ Asia Pacific countries. They help clients plan, build, support, manage, improve and innovate their IT infrastructures.


Position:                           Services Delivery & Service Desk Analyst

Key Roles and Responsibilities

  • Be responsible for receiving, validating and logging client requests.
  • Track requests and determine current activity on it.
  • Analyse and interpret the requests to ensure the classification, prioritization      and escalation of the requests are correct.  
  • Work closely with colleagues to ensure the swift resolution of faults and the user and/or client are kept updated on the progress in relation to the resolution of the fault.
  • Produce breach and other reports that are necessary for the correct operation of our processes.
  • Identify failures and short-comings in the current processes and escalate with recommendations. 

Qulification and Expectation: 

  • Native Thai, Good attitude in Service Delivery, IT Support 
  • Good command of Thai & English, both verbal and write
  • Bachelor Degree or Technical Diploma (General Qualification in Technology)
  • At least 3-5 years’ work experience in Technology Industry and Call Centre / IT Support, IT Help Desk Environment
  • Candidate must have 2 years valid of passport book (company will apply work permit / visa for candidates)
  • Can work as 24 months contract in Malaysia
  • Can work 17 days shift work per month, 12 hours per day, willing to cover night shift, weekend and public holiday

Skills and knowledge

  • Effective verbal and written communication skills Attributes
  • Able to interact with a variety of stakeholders
  • Ability to cope well under pressure
  • Able to be professional, detailed and client focused
  • Display required integrity to ensure excellent client service and retention 

Career path next steps

  • Senior Service Delivery Service Desk Analyst
  • Service Delivery Incident Manager


CALL MS. RECRUITER   “ 083 422 6356 ”   


“My Beloved Candidates”

++ New Beginning… New Focus… New Start… New Intentions… and “New Result” ++ 

Interested Candidates please forward Resume with (Current Salary) and

(Desired Salary) or “Click Apply”





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    TimesConsult. Co., Ltd.

    Career Level


    Yr(s) of Exp

    4 years


    Diploma of High Vocational Education



    Salary provided

    Employment Type

    Contract, Permanent

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